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Help

Frequent Asked Questions

If you can’t find what you are looking for, contact us at support@truepokerafiliates.eu and we’ll be happy to lend a hand.

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1. What is an Affiliate?


An affiliate is someone who promotes a product or service to potential customers, in exchange for a commission on the sales.

2. Why should I join TruePokerAffiliates?

True Poker is the “Real Deal” when it comes to on-line poker rooms. Established in May 2000 our brand stands for the most true to life poker experience on the net today. We continue to be the only poker room on the net to have:

  • Full-time hosts – are there to answer your questions by phone, email, live chat.
  • Anti-collusion software– ensuring the poker-room is kept real
  • Prompt payments – our winners are paid quickly as we try to be as “real” as possible in all aspects.

3. Does it cost money to be an affiliate?

Signing up is absolutely FREE

4. How do I sign up?

Signing up is easy and has no cost, simply visit our homepage and click on ”Join Now”  , all you need to do is fill out your basic information. Your application will be reviewed and within 24hrs we will grant you access to our affiliate portal where you can check your reports and grab our marketing tools.

5. How do I know if my site is eligible to join the TruePokerAffiliates?

We reserve the right to refuse any site that contains objectionable material, including pornography, explicit language or content that infringes ours or other third parties’ intellectual property or supports violent or discriminatory groups.

6. Can I be an Affiliate if I don’t own a website?


We have a variety of designed offline materials such as business cards and flyers featured with our top promotions that can be customized with your affiliate code.

To ask about any of our offline Marketing Tools, contact us at: support@truepokeraffiliates.eu

7. What payment structures are offered?

There are three profitable ways to start earning revenue:

  • Net Revenue Structure
  • Rakeback NGR Structure
  • CPA – Cost per Acquisition

Every month, you will earn a percentage of the revenue generated by your players.

Feel free to visit the “Commission Plans” section here to view more details.

8. How can I update my Affiliate account details?

To update your Accounts details in the affiliate system, login into your affiliate account and follow the steps below:

  • Click on “Account”
  • Click on the “Edit Account Details” tab
  • Click on “Update”

Feel free to contact support@truepokeraffiliates.eu for assistance, we will be more than happy to walk you through the process.

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1.  What is a Sub-Affiliate?

A sub-affiliate is someone who joins our two-tier affiliate program after being referred to it by another affiliate. Sub-affiliates receive the same benefits as normal affiliates.

2. Do you have a sub affiliate program?

The sub-affiliation structure works on a 2% commission scheme.

3. How do I register a Sub-affiliate?

Once your Sub-affiliates start promoting TruePoker and referring new real money players, you will start earning additional revenue. To start registering sub affiliates, simply grab a banner or text link and follow the steps below:

  • Create a unique campaign ID
  • Visit the “Marketing” section and click on “Direct link”.
  • Refine the links by choosing the brand “TruePoker Affiliates”
  • Apply your campaign ID and grab the “SubAffiliate” link.

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1. When will I get paid?

TruePokers eligible partners are paid on a monthly basis. Typically payments are processed during the first 7 days of each month. Once logged in, simply click on the “Finance” section to see your monthly payment amount appear in your “Finance Statement” as soon as it has been calculated.

 

2. How do I set up my payment detail?

Affiliates earnings are paid directly to your player account. To set up your payment details, you will need to download the Poker software to create a player account and follow these simple steps below:

  • Login into the affiliate interface using your affiliate account details.
  • Click on “Finance”
  • Click on the “Payment Instructions”
  • Enter your Player Account Username
  • Click on “Update”

Feel free to contact support@truepokeraffiliates.eu for assistance, we will be more than happy to walk you through the process.

3. What payment methods does TruePoker offer?

Cashing out at TruePoker is easy. Once logged into your player account, click on the “Cashier” button within the lobby and you will find a selection of payment options which you can choose from depending on your location:

  •  Prepaid debit cards
  • Bank check via regular mail
  • Money transfer for pick-up (for a fee)
  • Bank wire transfer for amounts over $5,000

Payouts are restricted to a minimum of $25 and only one can be requested per customer per week. For more information, please contact: support@truepoker.eu

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1.How are players tracked?

When you sign up as an affiliate you will have your own individual campaign ID that is unique to your account, this is used to track and calculate your affiliate earnings.

To track your players, simply login into your affiliate account and follow these easy steps:

  • Go to the “Marketing” section
  • Select a payment plan beneath “Show media for”.
  • Grab a banner or text link and apply your campaign ID.

When a new player registers a TruePoker account, the system will automatically record you as the Affiliate.

2. What reports are available?

You will find all the reports you need to analyze your marketing efforts, below are several you’ll have access to by clicking on the “Reports” tab:

  • Detailed activity Report: This report lists detailed activity recorded against your account and the resulting income. Use the filters and column selectors to analyze the available data.
  • Signup conversion report: This report illustrates the ratio of hits to signup conversions (conversion rate) for your advertising
  • Player activity: This report lists detailed activity per player belonging to your account. You can use the filters to limit players by their registration details.
  • Player daily activity: This report lists daily activity for the specified players. Supply one or more player reference IDs in the form to see their daily activity.
  • Player registrations: This report lists your registered players and the details of the advertising they joined via.
  • Hits & impressions report: This report illustrates the ratio of impression to hits (click-thru-rate) for your advertising.
  • Media report: This report illustrates the ratio of impressions to hits (click-thru-rate) per media.
  • Countries report: This report illustrates which countries your hits are coming from.
  • Referrer report: This report lists the number of hits against a referring URL (i.e. the URL of a page your displaying advertising on).
  • Hits log: This report lists all available data for hits so you can perform your own detailed traffic analysis. It is recommended to download the report and analyze it in a spreadsheet application.

3.How often are reports updated?

Stats are uploaded every 24 hrs at 4 am ET.

4. What is the player sign-up bonus?

Players receive a 100% sign up bonus up to an amazing $1000.

Elite Benefit Program- Benefit Points :

Playing in cash games and tournaments will earn players Benefit Points. Best of all, we use the dealt rake method to calculate thier Benefit Points.

In TruePoker tournaments, you will earn 5.5 Benefit Points for each $1 USD paid in tournament fees. For example, let’s say you are playing an online poker tournament that costs $10+1 to get into. $10 goes to the prize pool and $1 is the entry fee. The $10 in the tournament does not count for calculating your Benefit Points. For tournaments, we only look at the fee associated with the buy-in. In this example, that is $1, and as you are awarded 5.5 BPs for every $1 in fees paid, you will earn 5.5 BPs.What if the buy-in is less than $1? Don’t worry. You will earn fractional BPs, too. For example, in a real-money SnG with a $5+0.50 buy-in, you will earn 2.75 BPs (5.5 / 2 = 2.75 BPs).

In TruePoker cash games, you will earn Benefit Points for the rake taken from each hand. Best of all, True Poker uses the Dealt Rake methodology to calculate your points. That means everyone dealt into the hand shares equal credit for the rake. It makes no difference if they play the hand or not.Benefit Points are awarded at a rate of 5.5 BPs for each $1 in rake collected. The total number of BPs is divided evenly among all hand participants. So if nine players get a total of $3 in rake, 16.5 BPs are then divided among the nine players. That is 1.83 BPs earned per player (16.5/9 = 1.83 BPs).


5.How do I create a new campaign?

Your campaign manager will allow you to track (and report on) your traffic sources separately and can be found by logging into your affiliate account. Once logged in, go to the “Marketing” section and click on the “Manage Campaign” tab, you can create a campaign by following the steps below:

  • Insert a unique campaign number between 1 and 9999
  • Insert the description by choosing a name for the Campaign ID.
  • Click on “Create

6. Where can I find marketing materials?


TruePokerAffiliates has an extensive range of tools available to help you improve your campaigns, everything from simple banners to Landing pages that can be found once logged in by clicking on the “Marketing” tab. Our marketing materials are customizable and can be tailored to your needs.

TruePoker Affiliates offers the following types of tools and creatives:

  • Creatives
  • Text links
  • Custom Banners
  • Business cards
  • Offline Flyers
  • Landing Pages
  • Raw API 

If you have any special request, please feel free to contact our support team at: support@truepokeraffiliates.eu

7. How do I grab a banner?

Our high converting banners can be easily found by logging into your account and following these simple steps:

  • Create a unique campaign ID
  • Go to the “Marketing” section
  • Select a payment plan for your media beneath “Show media for” on the left side menu
  • Click on “ Banners” on the left side menu
  • Select your promotion and size that fits your needs within the drop down menu
  • Click on “ Get media code
  • Apply your rakeback campaign ID and choose a landing page
  • Lastly, copy/paste the media code for your website

8. How can I request a special banner for my site?

If you want us to create a special banner to personalize for your site, all you have to do is send us the following details:

  • Pixel size
  • File format
  • Desired language and translation
  • The URL of the site in which the banner is going to appear
  • Specific colors the banner should include

The banner will be customized according to your specifications and we will send it to you.

9.  What is Rakeback?

Rakeback is a promotional offer in which a percentage of the rake taken by TruePoker is refunded to the player.

10. How do I promote Rakeback?

At TruePoker, players get 27% Rakeback paid weekly directly into their players account.  They can check their accrued Rakeback straight from the poker client by clicking on the “Rewards” tab. To start promoting Rakeback, simply follow the steps below:

  • Create a unique campaign ID
  • Go to the “Marketing” section
  • Select “Rakeback” as your payment plan beneath “Show media for” on the left side menu
  • Select your media option: “Banners” or “Direct link
  • Refine the media or links by choosing a promotional banner or Landing page.
  • Apply your rakeback campaign ID.

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